Last updated: 29 July 2026 · Maintained by KITRED.
KITRED does not process payments for products. Buyers pay farmers directly (cash / UPI / seller's own QR). Any cancellation, return, replacement or refund for a product is handled directly between the buyer and the seller. KITRED is not a party to product refunds and cannot reverse a payment made outside the app.
Before paying, check the item, weight and price. For safety, prefer UPI (which leaves a record) over cash for larger amounts, and prefer delivery in a public place. Report scams or fake listings using the report option in the app or by emailing us.
Paid membership plans (Premium, etc.) are billed through Razorpay. Fees are generally non-refundable once the plan is active because the benefits (extra listings, priority visibility) begin immediately. In case of a duplicate/failed charge, email us within 7 days of the charge and we will refund the extra amount to the original payment method within 5–10 business days.
The 7-day listing booster is non-refundable once the boost has started. If the booster fails to activate due to a technical error on our side, we will either re-activate it or refund the fee.
You can stop using paid features anytime. Your current plan will continue until its expiry date and will not auto-renew unless auto-renewal is explicitly enabled by you in a future update.
Please contact us before raising a bank chargeback — most issues are resolved within 3 working days by email.
For refund help, email kitredapp@gmail.com with your Razorpay payment ID and registered phone number.